Inbound Customer Service Advisor

IndoHR Services wants to bring on an Inbound Customer Service Advisor for its Andheri East, Mumbai team. You can earn up to ₹26,000/month. The team is filling 30 vacancies.

Note from the employer

Manage Customer Interactions Via Call Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Immediate Joiner With Excellent Coms. 1 - 2 Years Experience Compulsory. | Type : Inbound, International, Outbound | Languages : English

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets

Who can apply

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of English, Inbound, International and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, International, Outbound
• Languages: English
• A polite, patient attitude

Salary

Salary: ₹22,000 – ₹26,000 per month, based on skills and experience.

Job details

• Work location: Andheri East, Mumbai, Maharashtra
• Work type: Work from office
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with IndoHR Services.