Phone Banking Officer

Start your next role as a Phone Banking Officer with IndoHR Services in Andheri East, Mumbai. Salary is up to ₹27,000/month. 30 candidates will be hired for this role.

Note from the employer

Manage And Oversee Day-To-Day Banking Transactions And Back-Office Activities. Ensure Compliance With Regulatory Standards And Optimize Workflows For Efficiency. Collaborate With Teams To Streamline Operational Processes And Improve Customer Service. Salary 23K To 27K. 1 - 2 Years Experience Compulsory. | Type : International, Mutual Funds | Languages : English

Day-to-day work

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Eligibility

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, International, Mutual Funds
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Mutual Funds
• Languages: English
• You are customer-first and calm under pressure

What you get

You will be paid ₹23,000 – ₹27,000 per month.

Quick facts

• Job location: Andheri East, Mumbai, Maharashtra
• Openings: 30
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to IndoHR Services. It takes less than a minute.