Phone Banking Officer

Start your next role as a Phone Banking Officer with IndoHR Services in Andheri East, Mumbai. The team is filling 30 vacancies. The pay goes up to ₹27,000/month.

In the employer’s words

Manage Customer Interactions Via Chat, Call Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, International, Mutual Funds | Languages : Marathi, Hindi, English

Your responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of English, Hindi, Inbound, International, Marathi, Mutual Funds and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, International, Mutual Funds
• Languages: Marathi, Hindi, English
• You are polite and calm under pressure

What you get

The salary for this role is ₹19,000 – ₹27,000 per month.

Quick facts

• Location: Andheri East, Mumbai, Maharashtra
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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