Operations Head

Infigourmet networks private limited ( Zonik) is hiring an Operations Head in Mulund West, Mumbai. There are 2 open positions. The pay goes up to ₹30,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Salary

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

Key responsibilities

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.

Candidate profile

• At least 2 years of relevant experience
• Education: 12th Pass
• Comfortable with CRM tools, Verbal communication, Hindi and English, Active listening
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

Job at a glance

• Work location: Mulund West, Mumbai, Maharashtra
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to Infigourmet networks private limited ( Zonik) today.