Customer Care Coordinator

Innovative Flexotech Private Limited (Innovative Flexotech Pvt Ltd) is looking for a Customer Care Coordinator to join its team in Ghuma, Ahmedabad. The pay goes up to ₹22,000/month. There are 2 open positions.

Note from the employer

Handle Customer Queries, Complaints, And Service Requests.Coordinate With The Service And Internal Teams For Timely Resolution.Follow Up With Customers And Provide Regular Updates.Maintain Customer Records And Service-Related Data.Ensure Good Customer Satisfaction And Professional Communication. 1 - 2 Years Experience Compulsory. | Languages : Gujarati, Hindi, English

Your responsibilities

Your main tasks will be to:

• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Who can apply

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Gujarati and Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Gujarati, Hindi, English
• Someone patient and polite

Compensation

Salary: ₹18,000 – ₹22,000 per month, based on skills and experience.

Quick facts

• Location: Ghuma, Ahmedabad, Gujarat
• Vacancies: 2
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Click Apply to send your profile to Innovative Flexotech Private Limited (Innovative Flexotech Pvt Ltd). It takes less than a minute.