Customer Care Executive

Innovsource Services Private Limited is hiring a Customer Care Executive in Okhla Ph-Iii, Delhi. 10 candidates will be hired for this role. You can earn up to ₹3,00,000/month.

Employer’s description

Candidates Need To Speak English And Hindi, Candidates Needs To Be Immediate Joiner, Candidate Needs To Be Graduate. Shift - Rotational Shift (No Night Shift) Candidate Needs Have Customer Care Executive - Voice Process Experience. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English, Hindi

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Hindi, Inbound
• Good English
• Night shift
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English, Hindi
• A customer-first, polite attitude

Day-to-day work

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Pay and perks

You will be paid ₹24,000 – ₹3,00,000 per month.

Job details

• Job location: Okhla Ph-Iii, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 10
• Work type: Work from office

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