Customer Care Executive

A new Customer Care Executive role is open at Insight Customer Call Solutions Limited, Sector 65 - Gurgaon, Delhi. You can earn up to ₹21,000/month. There are 20 open positions. No experience? You can still apply.

Note from the employer

Role: Customer Support Executive Key Responsibilities: Handle Customer Queries Via Calls, Chat, And Email Assist With Orders, Delivery Status, Payments & Refunds Resolve Complaints Professionally With A Customer-First Approach Guide Customers On App/Website Usage Maintain Accurate Records In Crm Systems Coordinate With Internal.

Pay and perks

The salary for this role is ₹15,000 – ₹21,000 per month.

What you will do

In this role, you will:

• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Active listening, Hindi and English, CRM tools and Typing speed
• Good English
• Freshers can apply
• A customer-first, polite attitude

Position details

• Work location: Sector 65 - Gurgaon, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 20
• Work type: Work from office
• Job type: Full time

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