Customer Service Advisor

Instant Recruitment Services wants to bring on a Customer Service Advisor for its Salt Lake, Kolkata team. Salary is up to ₹18,000/month. 15 candidates will be hired for this role.

Note from the employer

Customer Service Profile - Resolving Queries And Answering Calls, Clearing Doubts, Providing Service, Following Up With The Customer, Outbound Process. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound, Outbound | Languages : Bengali, Bengali

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, Domestic, Inbound and Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound, Outbound
• Languages: Bengali, Bengali
• You are customer-first and patient

Day-to-day work

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Compensation

You will be paid ₹15,000 – ₹18,000 per month.

Job at a glance

• Job location: Salt Lake, Kolkata, West Bengal
• Openings: 15
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Click Apply to send your profile to Instant Recruitment Services. It takes less than a minute.