Senior Operations Manager

Looking for a Senior Operations Manager role in Andheri East, Mumbai? Intat Courier And Cargo Private Limited. is hiring now. Salary is up to ₹40,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Day-to-day work

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

What we are looking for

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

Compensation

Compensation: ₹35,000 – ₹40,000 per month.

Position details

• Location: Andheri East, Mumbai, Maharashtra
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 1
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Intat Courier And Cargo Private Limited..