Customer Support Representative (Cs...

Intellisolvers Llp has an opening for a Customer Support Representative (Cs... based in Dadar, Mumbai. Salary is up to ₹32,000/month. The team is filling 2 vacancies.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

What the job involves

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Compensation

You will be paid ₹25,000 – ₹32,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Education: Graduate
• Comfortable with English, Hindi
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone customer-first and calm under pressure

Position details

• Location: Dadar, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time

Apply today and take the next step in your career with Intellisolvers Llp.