Email Support Executive

International marine stores suppliers is hiring an Email Support Executive in Masjid Bunder, Mumbai. Salary is up to ₹20,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Marathi, English, Hindi

What the job involves

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Pay and perks

You will be paid ₹15,000 – ₹20,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi, Marathi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, English, Hindi
• A customer-first, calm under pressure attitude

Job at a glance

• Work location: Masjid Bunder, Mumbai, Maharashtra
• Vacancies: 1
• Interview timings: 11:30 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Office-based
• Shift: 9:45 AM - 6:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to International marine stores suppliers today.