Customer Support Representative (Cs...

IPlanet BPO Pvt ltd wants to bring on a Customer Support Representative (Cs... for its Malad West, Mumbai team. No experience? You can still apply. You can earn up to ₹25,000/month.

In the employer’s words

Job Description:We Are Looking For A Customer Support Executive For A Voice Process. The Candidate Will Be Responsible For Handling Customer Calls, Resolving Queries, And Providing Excellent Service.Responsibilities:Handle Inbound/Outbound Calls Resolve Customer Queries Effectively Maintain Good Communication And Professionalism. Type : Domestic | Languages : Hindi, English

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Domestic, English and Hindi
• Female Only
• Good English
• Freshers can apply
• Type: Domestic
• Languages: Hindi, English
• Someone calm under pressure and patient

Pay and perks

Compensation: ₹15,000 – ₹25,000 per month.

What you will do

• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system

Job at a glance

• Work location: Malad West, Mumbai, Maharashtra
• Interview timings: 2:00 AM - 6:00 PM | Monday to Friday
• Shift: 11:00 AM - 8:00 PM | Thursday to Tuesday
• Work mode: On-site
• Job type: Full time
• Vacancies: 1

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