Telecaller

A new Telecaller role is open at IPSL Group, Jawahar Nagar, Srinagar. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: CRM tools, Complaint handling, Active listening, Verbal communication
• Basic English
• Freshers can apply
• A customer-first, polite attitude

Compensation

The salary for this role is ₹10,000 – ₹15,000 per month.

Key responsibilities

• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.

Position details

• Work location: Jawahar Nagar, Srinagar, Jammu and Kashmir
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Work mode: Office-based
• Employment type: Full time

Apply today and take the next step in your career with IPSL Group.