Service Manager

A new Service Manager role is open at Ishna Wheels, Jogeshwari, Mumbai. The pay goes up to ₹40,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

What you get

Compensation: ₹30,000 – ₹40,000 per month.

Who can apply

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of English, Hindi and Marathi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

What the job involves

As a Service Manager, your work will include:

• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Quick facts

• Job location: Jogeshwari, Mumbai, Maharashtra
• Job type: Full time
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Sunday (any 1 day weekly off)
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1

Ready to start? Upload your resume and apply to Ishna Wheels today.