International Voice Process Agent

Jds Hr Solutions is looking for an International Voice Process Agent to join its team in Airoli, Mumbai. 10 candidates will be hired for this role. The pay goes up to ₹35,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Type : Inbound, International | Languages : English

Day-to-day work

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.
• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Who can apply

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: English, Inbound, International
• Basic English
• Freshers can apply
• Type: Inbound, International
• Languages: English
• You are polite and calm under pressure

Salary and benefits

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Quick facts

• Location: Airoli, Mumbai, Maharashtra
• Vacancies: 10
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based

Ready to start? Upload your resume and apply to Jds Hr Solutions today.