Senior Customer Care Associate

Jds Hr Solutions wants to bring on a Senior Customer Care Associate for its Airoli, Mumbai team. You can earn up to ₹30,000/month. There are 15 open positions.

Note from the employer

Customer Service Representative For International Client Rotational Shift With Rotational Week. All The Benefits Will Be Provided, Including Pick Up And Drop. Type : International, Inbound | Languages : English

Salary

The salary for this role is ₹22,000 – ₹30,000 per month.

Day-to-day work

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Requirements

• Open to freshers
• 12th Pass or equivalent
• Comfortable with English, Inbound, International
• Good English
• Freshers can apply
• Type: International, Inbound
• Languages: English
• You are customer-first and polite

Quick facts

• Job location: Airoli, Mumbai, Maharashtra
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Openings: 15

Apply today and take the next step in your career with Jds Hr Solutions.