Oprations Maneger

Jezaafore Pvt Ltd wants to bring on an Oprations Maneger for its Andheri East, Mumbai team. The pay goes up to ₹30,000/month.

Note from the employer

Strong Leadership And Team Management Skills Excellent Communication And Coordination Abilities Knowledge Of Operations, Logistics, And Supply Chain Management Problem-Solving And Decision-Making Skills Proficiency In Ms Office (Word, Excel, Powerpoint) Ability To Manage Multiple Tasks And Deadlines Knowledge Of Export Processes Is An Added Advantage. 1 - 2 Years Experience Compulsory. | Type : Domestic, Sales | Marketing, Marketing | Languages : English, Hindi, Marathi

Day-to-day work

• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Salary and benefits

Compensation: ₹25,000 – ₹30,000 per month.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Hindi, Marathi, Marketing, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Sales
• Marketing, Marketing
• Languages: English, Hindi, Marathi
• A patient, calm under pressure attitude

Job details

• Location: Andheri East, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Friday
• Employment type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Friday
• Vacancies: 1
• Work mode: Work from office

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