Customer Care Executive

Jimmy Luxury Retail Pvt ltd is hiring a Customer Care Executive in Mayapuri, Delhi. Salary is up to ₹30,000/month. The team is filling 2 vacancies.

Note from the employer

Resolving Customer Issues And Concerns Efficiently, Ensuring High Customer Satisfaction. Maintaining A Deep Understanding Of Our Products, Services And Policies To Address Customer Concerns Effectively. Responding To Customer Inquiries Accurately And On Time, Through Various Channels, Including Phone, Email And Chat. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : English

Candidate profile

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, Inbound, Outbound
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: English
• You are calm under pressure and customer-first

Roles and responsibilities

• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Compensation

You will be paid ₹20,000 – ₹30,000 per month.

Job at a glance

• Work location: Mayapuri, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 2
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Jimmy Luxury Retail Pvt ltd.