Customer Care Executive

Jiva Ayurvedic Pharmacy Limited has an opening for a Customer Care Executive based in Sector 32 - Faridabad, Delhi. The pay goes up to ₹22,000/month. There are 2 open positions.

In the employer’s words

Handling Incoming Calls From Customers And Capturing Important Details In The System Understanding Customer Queries And Providing Appropriate Resolutions Assisting Customers With Their Concerns And Helping Them Schedule Consultations With Doctors Interseted Can Share Your Resume 8527043535 And Call Abhishek. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Roles and responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Salary and benefits

You will be paid ₹17,000 – ₹22,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone calm under pressure and customer-first

Position details

• Job location: Sector 32 - Faridabad, Delhi, Delhi
• Shift: 9:00 AM - 6:00 PM | 6 days working
• Work type: Work from office
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2

Apply today and take the next step in your career with Jiva Ayurvedic Pharmacy Limited.