Customer Care Executive

A new Customer Care Executive role is open at Jm Group And Services, Sector 63 - Noida, Delhi. The team is filling 15 vacancies. Great for first-time job seekers. The pay goes up to ₹20,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Inbound | Languages : Hindi, English

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant.

Pay and perks

Compensation: ₹15,000 – ₹20,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• Education: Graduate
• Good knowledge of English, Hindi and Inbound
• Female Only
• Basic English
• Freshers can apply
• Type: Inbound
• Languages: Hindi, English

Position details

• Location: Sector 63 - Noida, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 15
• Job type: Full time
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday

Apply today and take the next step in your career with Jm Group And Services.