Customer Care Executive

Jobkarro.Com wants to bring on a Customer Care Executive for its Sector 18 - Gurgaon, Delhi team. You can earn up to ₹22,000/month. 25 candidates will be hired for this role.

Employer’s description

Handle Customer Queries And Complaints Via Calls, Email, Or Chat. Provide Accurate And Timely Resolutions, Maintain Customer Records, Coordinate With Internal Teams, And Ensure A Positive Customer Experience While Meeting Quality, Productivity, And Customer Satisfaction Targets. Type : Inbound, Domestic | Languages : Hindi, English

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Hindi, English
• You are customer-first and calm under pressure

Your responsibilities

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.

Salary

You will be paid ₹18,000 – ₹22,000 per month.

Job at a glance

• Location: Sector 18 - Gurgaon, Delhi, Delhi
• Openings: 25
• Work type: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Jobkarro.Com.