Secretary / Executive Assistant

Joolry is looking for a Secretary / Executive Assistant to join its team in Worli, Mumbai. Salary is up to ₹35,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Key responsibilities

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Salary and benefits

Compensation: ₹25,000 – ₹35,000 per month.

Eligibility

• 2+ years of experience in a similar role
• Education: Graduate
• Good knowledge of English and Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are polite and patient

Job at a glance

• Location: Worli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Work mode: Work from office
• Timings: 11 am to 7pm | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Joolry.