E-Commerce Customer Support Executi...

A new E-Commerce Customer Support Executi... role is open at Ju Ju Jam, Malad East, Mumbai. 2 candidates will be hired for this role. The pay goes up to ₹18,000/month.

Employer’s description

Training Will Be Provided. Handle Customer Support For Our E-Commerce Store. Confirm Customer Orders, Solve Customer Queries Via Phone, Whatsapp, Email And Social Media. Reply To Messages On Instagram, Facebook And Company Emails. Coordinate With The Team For Smooth Order Processing And Provide Excellent Customer Service. 1 - 2 Years Experience Compulsory.

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Typing speed, Complaint handling, Verbal communication, CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• A customer-first, patient attitude

Salary and benefits

Compensation: ₹12,000 – ₹18,000 per month.

What the job involves

• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Job details

• Location: Malad East, Mumbai, Maharashtra
• Openings: 2
• Working hours: 10:00 AM - 6:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Interview: 11:00 AM - 2:00 PM | Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Ju Ju Jam.