Team Leader (Tl)

Just Hired Skill Bridge Llp has an opening for a Team Leader (Tl) based in Thane East, Mumbai. The pay goes up to ₹25,000/month. There are 10 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Salary and benefits

The salary for this role is ₹18,000 – ₹25,000 per month.

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Hindi and English, CRM tools, Complaint handling and Verbal communication
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, polite attitude

Quick facts

• Location: Thane East, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 10

Ready to start? Upload your resume and apply to Just Hired Skill Bridge Llp today.