Customer Care Executive

Start your next role as a Customer Care Executive with Kayakalp Enterprises in Sector 63 - Noida, Delhi. There are 4 open positions. Salary is up to ₹25,000/month.

In the employer’s words

Key Responsibilities Handle Order Verification, Ofd & Ndr Calls. Follow Up With Customers On Orders And Deliveries. Coordinate Between Customers, Courier/Delivery Team &Sales Executives. Follow Up On Pending, Failed, And Delayed Deliveries. Communicate Customer Issues To The Concerned Team. Update Crm And Ensure Timely Closure. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Hindi

What the job involves

In this role, you will:

• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Salary and benefits

The salary for this role is ₹15,000 – ₹25,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Domestic, Hindi and Inbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Hindi
• Someone customer-first and calm under pressure

Job details

• Location: Sector 63 - Noida, Delhi, Delhi
• Work type: On-site
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 4
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Kayakalp Enterprises.