Customer Care Executive

Kayakalp Healthcare LLP is hiring a Customer Care Executive in Sector 17 - Faridabad, Delhi. The pay goes up to ₹21,000/month. Freshers can apply. The team is filling 15 vacancies.

Note from the employer

Your Job Responsibilities Include Interacting With Patient Who Call Regarding Queries In Appointment Booking, Online Consultation & Online Medicine Order Thereby Ensuring Resales As Well The Trainings For The Same Will Also Be Provided .You Have To Make Or Answer The Calls And Provide Solutions Accordingly. Type : Domestic, Outbound, Inbound, Sales, International | Languages : Hindi, English

What you will do

As a Customer Care Executive, your work will include:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound, International, Outbound and Sales
• Basic English
• Freshers can apply
• Type: Domestic, Outbound, Inbound, Sales, International
• Languages: Hindi, English
• You are polite and calm under pressure

What you get

Compensation: ₹15,000 – ₹21,000 per month.

Job details

• Work location: Sector 17 - Faridabad, Delhi, Delhi
• Shift: 9:00 AM - 5:30 PM | Monday to Saturday
• Vacancies: 15
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

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