Customer Care Executive

Kayakalp Healthcare LLP has an opening for a Customer Care Executive based in Sector 17 - Faridabad, Delhi. The pay goes up to ₹19,000/month. 15 candidates will be hired for this role.

Employer’s description

Solve Patients Queries & Ensure Resales. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, International, Domestic, Sales | Marketing | Languages : Hindi, English

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Domestic, English, Hindi, Inbound, International, Marketing, Outbound, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, International, Domestic, Sales
• Marketing
• Languages: Hindi, English
• You are patient and customer-first

What you get

Salary: ₹13,000 – ₹19,000 per month, based on skills and experience.

What you will do

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: Sector 17 - Faridabad, Delhi, Delhi
• Shift: 9:00 AM - 5:30 PM | Monday to Saturday
• Openings: 15
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

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