Assistant Team Leader

Kokan Kala Va Shikshan Vikas Sanstha wants to bring on an Assistant Team Leader for its Dadar East, Mumbai team. The team is filling 3 vacancies. Salary is up to ₹25,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Compensation

The salary for this role is ₹18,000 – ₹25,000 per month.

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Marathi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

Key responsibilities

• Escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Position details

• Work location: Dadar East, Mumbai, Maharashtra
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 3

If this job suits you, apply now — shortlisted candidates will be contacted by Kokan Kala Va Shikshan Vikas Sanstha.