Telecalling Team Leader

Kokan Kala Va Shikshan Vikas Sanstha is looking for a Telecalling Team Leader to join its team in Dadar East, Mumbai. Salary is up to ₹30,000/month. There are 3 open positions.

Employer’s description

Manage And Lead Fundraising/Telecalling Team.Motivate Team Members To Achieve Targets.Monitor Daily Calling Performance And Conversions.Train And Guide New Team Members.Maintain Attendance, Mis, And Daily Reports.Ensure Proper Donor Follow-Up And Communication.Maintain Discipline And Positive Team Environment. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : Marathi, Hindi, English

Pay and perks

The salary for this role is ₹25,000 – ₹30,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Hindi, Marathi, Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: Marathi, Hindi, English
• Someone polite and calm under pressure

What you will do

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Position details

• Job location: Dadar East, Mumbai, Maharashtra
• Job type: Full time
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 09:30 AM - 4:30 PM | Monday to Saturday
• Vacancies: 3

Interested? Apply now on BetterJobs with your resume — Kokan Kala Va Shikshan Vikas Sanstha reviews applications regularly.