Telecalling Team Leader

Start your next role as a Telecalling Team Leader with Kokan Kala Va Sikshan Vikas Sanstha in Kalyan West, Mumbai. The pay goes up to ₹25,000/month. There are 10 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Sales

What the job involves

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• You will identify upsell opportunities where relevant.

Requirements

• 2+ years of experience in a similar role
• Education: 12th Pass
• Skills: Sales
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• A patient, customer-first attitude

Salary and benefits

The salary for this role is ₹18,000 – ₹25,000 per month.

Position details

• Work location: Kalyan West, Mumbai, Maharashtra
• Openings: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Kokan Kala Va Sikshan Vikas Sanstha.