Telecalling Team Leader

A new Telecalling Team Leader role is open at Kokan Kala Va Sikshan Vikas Sanstha, Kalyan West, Mumbai. 10 candidates will be hired for this role. The pay goes up to ₹25,000/month.

In the employer’s words

Lead And Manage The Fundraising Teamplan And Execute Fundraising Activitiesachieve Daily/Weekly/Monthly Targetsbuild And Maintain Donor Relationshipsidentify New Fundraising Opportunitiesmonitor Team Performance And Provide Supportmaintain Records And Prepare Reports. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Marathi, Hindi, English

Pay and perks

The salary for this role is ₹18,000 – ₹25,000 per month.

Day-to-day work

In this role, you will:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Skills and qualifications

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound, Marathi, Outbound
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Marathi, Hindi, English
• A patient, calm under pressure attitude

Position details

• Job location: Kalyan West, Mumbai, Maharashtra
• Work mode: Work from office
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 10

Apply today and take the next step in your career with Kokan Kala Va Sikshan Vikas Sanstha.