Process Head

Konexions Back Office Services Private Limited (Konexions Back Office Services Private Limited164) has an opening for a Process Head based in Chandivali, Mumbai. Great for first-time job seekers. You can earn up to ₹50,000/month.

In the employer’s words

We Are Looking For An Experienced And Result-Driven Process Head To Manage And Oversee Both B2C And B2B Telecom Processes (Airtel). The Candidate Will Be Responsible For End-To-End Process Management, Team Handling, Client Coordination, And Achieving Business Targets. Manage And Lead Both B2C And B2B Processes . Languages : Marathi, Hindi, English

Compensation

You will be paid ₹25,000 – ₹50,000 per month.

Eligibility

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with English, Hindi, Marathi
• Basic English
• Freshers can apply
• Languages: Marathi, Hindi, English
• Someone customer-first and calm under pressure

Your responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Job location: Chandivali, Mumbai, Maharashtra
• Work mode: On-site
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: 10:00AM - 07:00PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Konexions Back Office Services Private Limited (Konexions Back Office Services Private Limited164) reviews applications regularly.