Backend Executive

Konexions Backoffice Services Pvt ltd is hiring a Backend Executive in Andheri East, Mumbai. Salary is up to ₹20,000/month.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Your responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: Tenth Pass
• Good knowledge of CRM tools, Typing speed, Complaint handling and Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.

Compensation

The salary for this role is ₹18,000 – ₹20,000 per month.

Job at a glance

• Work location: Andheri East, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: On-site
• Openings: 1

Apply today and take the next step in your career with Konexions Backoffice Services Pvt ltd.