Process Manager

Konexions Backoffice Services Pvt Ltd wants to bring on a Process Manager for its Chandivali, Mumbai team. Salary is up to ₹50,000/month.

Note from the employer

The Process Manager Will Be Responsible For Managing The Overall Operations Of The Airtel Wifi Postpaid B2B And B2C Process, Ensuring The Achievement Of Sales And Performance Targets, Monitoring Team Productivity And Quality, Maintaining Process Compliance, Handling Escalations, Analyzing Reports, Conducting Team Coaching And Performance Reviews,. More Than 2 Years Experience Compulsory. | Languages : English

Salary and benefits

You will be paid ₹40,000 – ₹50,000 per month.

What the job involves

In this role, you will:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Requirements

• 2+ years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English
• Someone customer-first and polite

Quick facts

• Job location: Chandivali, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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