Process Manager

Konexions Backoffice Services Pvt Ltd is hiring a Process Manager in Chandivali, Mumbai. The pay goes up to ₹50,000/month.

Note from the employer

Manage Day-To-Day B2B/B2C Process Operations.Monitor Team Productivity, Attendance, And Performance Reports.Coordinate With Tls, Backend, Quality, And Training Teams.Ensure Smooth Workflow And Process Discipline.Handle Operational Escalations And Reporting Management.Maintain Process Efficiency And Client Servicing Standards. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• A calm under pressure, patient attitude

What you will do

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

Salary

Salary: ₹25,000 – ₹50,000 per month, based on skills and experience.

Quick facts

• Location: Chandivali, Mumbai, Maharashtra
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1

Ready to start? Upload your resume and apply to Konexions Backoffice Services Pvt Ltd today.