Process Manager

Konexions Backoffice Services pvt ltd wants to bring on a Process Manager for its Chandivali, Mumbai team. The pay goes up to ₹50,000/month.

Employer’s description

Managed End-To-End Airtel Wi-Fi Postpaid Operations For B2B And B2C Segments, Leading Sales And Support Teams, Driving Customer Acquisition And Revenue Growth, Monitoring Performance Metrics, Handling Escalations, Ensuring Sla Compliance, Analyzing Mis Reports, And Implementing Process Improvements To Enhance Operational Efficiency And Customer. More Than 2 Years Experience Compulsory. | Languages : English

Salary and benefits

Compensation: ₹25,000 – ₹50,000 per month.

Roles and responsibilities

As a Process Manager, your work will include:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

What we are looking for

• At least 2 years of relevant experience
• Education: 12th Pass
• Comfortable with English
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English
• You are polite and customer-first

Quick facts

• Location: Chandivali, Mumbai, Maharashtra
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Konexions Backoffice Services pvt ltd.