Quality Analyst

A new Quality Analyst role is open at Konexions Backoffice Services Pvt Ltd, Thane West, Mumbai. The pay goes up to ₹25,000/month.

In the employer’s words

Quality Analyst In The Collections Process Monitors And Evaluates Collection Calls To Ensure Quality, Compliance, And Process Adherence. They Provide Feedback To Agents, Identify Improvement Areas, And Help Improve Team Performance And Customer Experience. 1 - 2 Years Experience Compulsory. | Languages : English

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• You are calm under pressure and patient

Salary and benefits

The salary for this role is ₹20,000 – ₹25,000 per month.

Key responsibilities

• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Quick facts

• Job location: Thane West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Openings: 1
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Konexions Backoffice Services Pvt Ltd today.