Relationship Manager

Konexions Backoffice Services PVT lTD has an opening for a Relationship Manager based in Chandivali, Mumbai. The pay goes up to ₹25,000/month. 20 candidates will be hired for this role.

Note from the employer

Hiring For Airtel Wifi Postpaid B2B Process Grm (General Relationship Manager)Handle B2B Client Servicing And Relationship Management.Visit Assigned Business Locations For Service Support And Coordination.Assist Customers With Wifi/Postpaid Service-Related Queries.Ensure Timely Issue Resolution And Customer Satisfaction. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Verbal communication, Hindi and English, Complaint handling, Typing speed
• Good English
• 1 - 2 Years Experience Compulsory.

Key responsibilities

• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails.
• You'll log every interaction and its outcome in the support system.

Pay and perks

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Quick facts

• Location: Chandivali, Mumbai, Maharashtra
• Job type: Full time
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Konexions Backoffice Services PVT lTD.