Team Leader (Tl)

Konexions Backoffice Services Pvt Ltd is looking for a Team Leader (Tl) to join its team in Chandivali, Mumbai. You can earn up to ₹35,000/month. There are 2 open positions.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with English, Hindi, Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• Someone calm under pressure and patient

Pay and perks

The salary for this role is ₹25,000 – ₹35,000 per month.

What the job involves

• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Job at a glance

• Location: Chandivali, Mumbai, Maharashtra
• Openings: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Konexions Backoffice Services Pvt Ltd reviews applications regularly.