Work From Home - Agency Development Manager

A new Work From Home - Agency Development Manager role is open at Kotak, remote. You can earn up to ₹50,000/month. 20 candidates will be hired for this role.

In the employer’s words

Agency Manager: Team Management And Leadership:Recruiting, Onboarding New Members. Evaluating Team Performance And Identifying Areas For Improvement.Leading And Motivating Teams: Acts As A Leader, And Responsible For The Overall Success And Growth Of Self, Team, & The Company. Achieving Team Goals. Responsibilities Include Manage Recruitment. More Than 2 Years Experience Compulsory.

Compensation

You will be paid ₹10,000 – ₹50,000 per month.

Your responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.

Who can apply

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Hindi and English, Complaint handling, Active listening, Verbal communication
• Basic English
• Work from home
• More Than 2 Years Experience Compulsory.
• You are customer-first and calm under pressure

Quick facts

• Work location: remote
• Vacancies: 20
• Timings: 11:30 AM - 4:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Remote (work from home)
• Employment type: Full time

Ready to start? Upload your resume and apply to Kotak today.