Work From Home - Team Leader

A new Work From Home - Team Leader role is open at Kotak, remote. There are 2 open positions. Freshers can apply. The pay goes up to ₹40,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

What you get

You will be paid ₹20,000 – ₹40,000 per month.

Eligibility

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Verbal communication, Complaint handling, Hindi and English and Typing speed
• Basic English
• Freshers can apply
• Work from home
• A calm under pressure, patient attitude

What you will do

Here is what a typical day looks like:

• Identify upsell opportunities where relevant.
• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: remote
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 2
• Work type: Remote (work from home)
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Kotak today.