Team Leader

Kotak Life is hiring a Team Leader in Mulund, Mumbai. Salary is up to ₹50,000/month. 30 candidates will be hired for this role.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Pay and perks

Salary: ₹20,000 – ₹50,000 per month, based on skills and experience.

Roles and responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English and Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi

Job details

• Job location: Mulund, Mumbai, Maharashtra
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Employment type: Full time

Apply today and take the next step in your career with Kotak Life.