Senior Telecalling Officer

Kotak Mahindra Bank Limited is looking for a Senior Telecalling Officer to join its team in Santacruz East, Mumbai. 10 candidates will be hired for this role. The pay goes up to ₹20,000/month. Great for first-time job seekers.

Note from the employer

We Are Hiring Energetic, Target-Driven Telecalling Professionals For The Personal Loan Division Of Kotak Mahindra Bank. You Will Be Responsible For Building Relationships With Prospective Customers, Understanding Their Financial Needs, And Guiding Them Through The Personal Loan Application Process. Languages : English, Hindi, Marathi

Skills and qualifications

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Skills: English, Hindi, Marathi
• Basic English
• Freshers can apply
• Languages: English, Hindi, Marathi
• Someone patient and customer-first

What you get

You will be paid ₹18,000 – ₹20,000 per month.

What you will do

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Position details

• Job location: Santacruz East, Mumbai, Maharashtra
• Employment type: Full time
• Vacancies: 10
• Shift: 09:45 am - 7.30 pm | Monday to Saturday
• Work type: Work from office
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Kotak Mahindra Bank Limited reviews applications regularly.