Telecaller

Kotak Mahindra Bank has an opening for a Telecaller based in Borivali West, Mumbai. Salary is up to ₹23,000/month. 3 candidates will be hired for this role.

In the employer’s words

Make Outbound Calls To Promote And Sell Products Or Services. Address Customer Queries, Negotiate Deals, And Meet Sales Targets. Maintain Detailed Call Records And Follow Up With Leads Effectively. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : English, Marathi, Hindi

Eligibility

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: English, Hindi, Marathi, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: English, Marathi, Hindi
• A customer-first, patient attitude

Your responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Salary and benefits

The salary for this role is ₹18,000 – ₹23,000 per month.

Quick facts

• Location: Borivali West, Mumbai, Maharashtra
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 3

Click Apply to send your profile to Kotak Mahindra Bank. It takes less than a minute.