Work From Home - Team Leader

Kotak Mahindra Bank Ltd has an opening for a Work From Home - Team Leader based in remote. 10 candidates will be hired for this role. The pay goes up to ₹50,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Salary and benefits

You will be paid ₹20,000 – ₹50,000 per month.

Requirements

• No prior experience needed — freshers can apply
• Education: Graduate
• Good knowledge of Complaint handling, Hindi and English, Verbal communication and Active listening
• Good English
• Freshers can apply
• Work from home
• A patient, calm under pressure attitude

What the job involves

As a Work From Home - Team Leader, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Quick facts

• Job location: remote
• Vacancies: 10
• Timings: Full time and part time
• Work mode: Work from home
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Kotak Mahindra Bank Ltd.