Work From Home - Team Leader

Start your next role as a Work From Home - Team Leader with Kotak Mahindra Group in remote. There are 25 open positions. The pay goes up to ₹70,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Eligibility

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Hindi
• Basic English
• Work from home
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are calm under pressure and polite

Day-to-day work

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Salary and benefits

Salary: ₹50,000 – ₹70,000 per month, based on skills and experience.

Job details

• Work location: remote
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Fully remote
• Openings: 25
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Kotak Mahindra Group.