Work From Home - Customer Support Manager

Kotak Mahindra is hiring a Work From Home - Customer Support Manager in remote. You can earn up to ₹75,000/month. 5 candidates will be hired for this role.

Note from the employer

Team Handling And Team Hiring. More Than 2 Years Experience Compulsory. | Type : Sales | Marketing

Key responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.

Eligibility

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Skills: Marketing, Sales
• Basic English
• Work from home
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• You are customer-first and calm under pressure

Salary and benefits

The salary for this role is ₹20,000 – ₹75,000 per month.

Position details

• Work location: remote
• Job type: Full time
• Vacancies: 5
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Fully remote

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