Work From Home - Senior Manager

Looking for a Work From Home - Senior Manager role in remote? Kotak Mahindra is hiring now. Salary is up to ₹75,000/month. 6 candidates will be hired for this role.

Note from the employer

Team Management And Relationship Building. More Than 2 Years Experience Compulsory.

Roles and responsibilities

• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

Compensation: ₹20,000 – ₹75,000 per month.

Requirements

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with Complaint handling, Verbal communication, Active listening, Hindi and English
• Basic English
• Work from home
• More Than 2 Years Experience Compulsory.
• A patient, customer-first attitude

Quick facts

• Location: remote
• Openings: 6
• Employment type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Work type: Fully remote

Interested? Apply now on BetterJobs with your resume — Kotak Mahindra reviews applications regularly.