Work From Home - Associate Manager For Retired Perso...

A new Work From Home - Associate Manager For Retired Perso... role is open at Kotak Mahindra Life Insurance Company, remote. Salary is up to ₹75,000/month. There are 5 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Day-to-day work

Your main tasks will be to:

• You'll identify upsell opportunities where relevant.
• You'll log every interaction and its outcome in the support system.
• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Basic English
• Work from home
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are calm under pressure and polite

Salary

You will be paid ₹10,000 – ₹75,000 per month.

Job at a glance

• Work location: remote
• Work type: Work from home
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Part time
• Working hours: 3 hours a day | Monday to Saturday | day shift
• Openings: 5

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