Work From Home - Team Leader - Operations

Start your next role as a Work From Home - Team Leader - Operations with Kotak Mahindra Life Insurance Company Ltd in remote. No experience? You can still apply. The pay goes up to ₹70,000/month. 30 candidates will be hired for this role.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Tamil, English

Roles and responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.

What we are looking for

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Skills: English, Tamil
• Basic English
• Freshers can apply
• Work from home
• Languages: Tamil, English

Salary

You will be paid ₹30,000 – ₹70,000 per month.

Job at a glance

• Job location: remote
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 10:00 AM - 5:00 PM | Monday to Saturday
• Work type: Fully remote

Interested? Apply now on BetterJobs with your resume — Kotak Mahindra Life Insurance Company Ltd reviews applications regularly.